Shipping policy
1. Shipping Options and Costs
1.1 Shipping Methods: We offer various shipping methods, including standard and local express delivery, subject to availability and location.
1.2 Free Shipping: We offer free express shipping for orders that meet local destination criteria. Local destinations include shipping destinations (excluding PO boxes) which are within 20km radius from our gift station.
The eligibility for local delivery will be notified during the check-out process. It is your responsibility to choose "Local delivery" as the shipping method in order to enjoy free shipping services. If not, a shipping fee will be applied based on the weight of the package and shipping address. This may not be reversible as non-local deliveries are handled by our third party shipping partners.
1.3 Shipping Costs: Some deliveries incur shipping costs which are determined based on the shipping method chosen, delivery location, and the total weight or dimensions of the order. These costs will be displayed during the checkout process.
2. Estimated Delivery Times
2.1 Delivery Estimates: Estimated delivery times are provided based on the shipping method and delivery location. A same state delivery may typically take 2 - 4 business days and an interstate delivery may take 3 - 6 business days. While we make every effort to meet these estimates, actual delivery times may vary due to unforeseen circumstances.
2.2 Processing Time: Orders are typically processed within 1-3 business days of payment confirmation. Processing time may be longer during peak seasons.
3. Delivery Areas
3.1 Geographic Coverage: We offer delivery services Australia wide. Please contact our customer support for further assistance.
4. Delivery Process
4.1 Tracking Information: Once your order is shipped, you will receive a shipping confirmation email containing tracking information, if applicable.
4.2 Signature and/or Proof of Age Requirement: As part of legal requirements, hampers containing alcoholic beverages may require a signature and a valid ID for proof of age upon delivery.
4.3 Delivery Attempts: Our delivery partners will make reasonable attempts to deliver your order. If the recipient is not available, a calling card may be left, providing instructions for rescheduling or collecting the package.
5. Address Accuracy
5.1 Accuracy: It is your responsibility to provide accurate and complete delivery information. We are not responsible for delays or issues resulting from incorrect or incomplete addresses.
6. Delivery Delays
6.1 Unforeseen Circumstances: While we strive to meet delivery estimates, delays can occur due to factors beyond our control, such as extreme weather, natural disasters, or logistical disruptions.
7. Order Tracking
7.1 Tracking Information: If tracking is available for your chosen shipping method, you can track your order's progress using the provided tracking number on our website or through our delivery partner's tracking system.
8. Delivery Issues and Customer Support
8.1 Missing or Late Deliveries: If your order is significantly delayed or has not arrived by the estimated delivery date, please contact our customer support (sales@aussiegiftgallery.com.au) for assistance.
8.2 Damaged or Incorrect Items: If your order arrives damaged or contains incorrect items, please contact us within 05 days of delivery. We may require photographic evidence to resolve the issue.
9. International Shipping
9.1 International Orders: At this time, we only offer domestic shipping within Australia and do not offer international shipping.
10. Policy Changes
10.1 Policy Updates: We reserve the right to update or modify our Shipping and Delivery Policy at any time. Changes will be effective upon posting on our website.