Terms of service

3. Sale and Purchase of Alcohol

• If ordering hampers containing alcoholic beverages, you confirm that both the purchaser and recipient are 18 years or over.
• We do not sell alcoholic beverages as individual gifts. They are always packaged together with food or other gift items in a hamper.
• The total volume of alcoholic beverages you could purchase through our gift hampers must not exceed 1.5 litres per day.
• Our gift hampers are curated in a way that the value of the liquor and its container do not exceed 50% of the gift's sale price.
• All the alcoholic beverages supplied are purchased by us on a retail basis.

4. Product Descriptions

• We make every effort to accurately represent our products through descriptions, images, and specifications. However, variations may occur due to factors such as packaging changes or availability.
• If you receive a product that does not match the description, please contact us within 02 days of receipt for assistance.

5. Shipping and Delivery

• Shipping options, timeframes, and costs will be presented during the checkout process. 
• We are not responsible for delays or issues caused by shipping carriers or circumstances beyond our control.
• It is your responsibility to provide accurate delivery information. We are not liable for any delays or issues arising from incorrect addresses provided.
• Orders returned to us due to incorrect address or failure to collect from courier's outlet or failure to contact courier after delivery attempt will incur a flat rate of re-delivery fee of 20AUD across Australia.  
• Delivery of hampers containing alcoholic beverages: Upon delivery of your gift hamper, the recipient may be required to provide a valid ID for proof of age and sign for the goods.

Please review our Shipping Policy for more information.

6. Returns and Refunds

Products may be returned only if found to be delivered faulty or damaged and only if we are notified via email (sales.aussigiftgallery@gmail.com) within 5 days of delivery with the invoice number and details of the faulty product/s including photos. Please note that refunds will be processed back to the original method of payment. No refund will be made for change of mind or incorrect choice.

7. Changes and Cancellations

We are unable to make changes or cancellations to an already completed order. If you contact us prior to your gift box being made we may be able to make product changes on request, however this is not guaranteed.

8. Privacy Policy

Please review our Privacy Policy for information about how we collect, use, and protect your personal information.

9. Intellectual Property

All content on our website, including images, logos, and text, is protected by intellectual property rights and may not be used without our prior written consent.

10. Limitation of Liability

• We shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
• Our liability for any direct damages is limited to the total amount paid by you for the specific product or service in question.

11. Changes to Terms

• We may update these Terms and Conditions from time to time. Changes will be effective upon posting on our website.
• Continued use of our services after changes to the terms signifies your acceptance of the updated terms.

12. Contact Information